Legal
Terms of Service
The rules governing access to and use of the 3L Systems platform, by customer organisations and by the people who train on it.
1. Who we are and what these terms cover
The 3L Systems platform ("3LS", "the platform", "we") is operated by 3L SYSTEMS — FULL LEGAL NAME, registered at ADDRESS, Cabo Verde, tax number NIF.
These terms form a contract between 3LS and everyone who uses the platform. They apply on two levels: to the customer organisation that buys the service, and to each individual who signs in with an account created under that purchase. If you have signed a separate agreement with 3LS, that agreement governs; these terms apply to whatever it does not cover.
By creating an account, accepting an invitation or using the platform, you accept these terms. If you do not accept them, do not use the service.
2. Definitions
- Platform
- The administration backoffice, the learner portal, the mobile apps and the 3LS API.
- Organisation
- The entity that buys the service and inside which accounts are created — each organisation is an isolated tenant.
- User
- Anyone with an account: administrator, team manager, learner or partner.
- Customer content
- Courses, videos, documents, assessments, logos and data the organisation uploads or generates on the platform.
- Certificate
- The digital record of completion issued by the platform, with a code and a public verification page.
3. Accounts, roles and invitations
Access is by invitation. Only an administrator of the organisation — or 3LS, at its request — creates accounts. There is no open public sign-up.
- Administrator — configures the organisation, creates and publishes courses, manages users and sees global reporting.
- Team manager — assigns training and follows their team's progress.
- Learner — enrols, studies, is assessed and earns certificates.
- Partner — reaches only the content shared with them.
Credentials are personal and must not be transferred. You are responsible for everything that happens on your account and must tell us immediately about any unauthorised use. Where the organisation uses single sign-on (SAML or OAuth 2.0), authentication depends on its identity provider.
4. Acceptable use
When using the platform you agree not to:
- Share credentials, let someone else complete your training or your assessments, or impersonate anyone.
- Download, copy, record or redistribute training content beyond what the platform allows.
- Circumvent technical limits: viewing thresholds, assessment timers, attempt limits, role permissions or tenant isolation.
- Scrape data, probe the infrastructure, test for vulnerabilities without written authorisation, or interfere with service availability.
- Upload unlawful or defamatory content, content that infringes third-party rights, or anything containing malicious code.
We may immediately suspend access for anyone who breaks these rules, and we inform the organisation the account belongs to.
5. Customer content and intellectual property
Content the organisation uploads stays theirs. Nothing in these terms transfers that ownership to 3LS.
So that we can run the service, the organisation grants us a non-exclusive, worldwide licence, limited to the term of the contract, to host, store, transcode, transmit and display that content to authorised users. This is what allows us to turn an uploaded video into multiple qualities for adaptive streaming.
The platform itself — software, interface, design system, brand and documentation — belongs to 3LS or its licensors. You get a right to use it, not to own it.
The organisation warrants that it holds the rights to everything it uploads, including the image and voice of people appearing in videos.
6. Certificates and verification
When a learner meets the criteria set on the course, the platform issues a certificate with a unique code and a public verification page reachable by link or QR code.
- A certificate records completion of a course on the platform. On its own it is not academic, professional or regulatory recognition, unless the issuing body holds that authority.
- The issuer is the organisation that owns the course, not 3LS. When an organisation uses the 3LS institutional template, it is because it has none of its own — responsibility for the training content remains with it.
- The verification page confirms the course, the issuer and the date, and does not expose personal data beyond what is strictly necessary.
- A certificate can be revoked by the issuing organisation. From then on, verification states that it was revoked and when.
7. Plans, pricing and payment
The service is sold on subscription, on the plan purchased — PRICING MODEL: PER ACTIVE USER / PER ORGANISATION / PER PACKAGE. Commercial terms are set out in the signed proposal or order form.
- Invoicing is FREQUENCY and payment falls due N days from the invoice date.
- Prices exclude taxes, which are added at the applicable statutory rate.
- Late payment may attract statutory interest and, after N days' written notice, suspension of access.
- Unless stated otherwise, fees paid are not refundable for non-use.
8. Availability and support
We work to keep the platform continuously available, targeting SLA: 99.9% monthly uptime, excluding scheduled maintenance and causes outside our reasonable control.
Maintenance windows are announced in advance where possible and run outside peak hours. Urgent security work may happen without notice.
Support is provided via CHANNEL during HOURS AND TIME ZONE, with response times set by the plan purchased.
9. Suspension, termination and getting your data out
Either party may terminate as agreed. We may also suspend the service, in whole or in part, for non-payment, serious breach of these terms, security risk or legal requirement.
After termination, the organisation has N days to export its data and content. After that we delete or anonymise it as described in the Privacy Policy, except where the law requires us to keep it.
Certificates already issued REMAIN / STOP BEING verifiable after termination — a condition that must be settled, because it directly affects the people who trained.
10. Warranties and limitation of liability
We provide the service with reasonable professional care. Beyond that, and to the fullest extent permitted by applicable law, the platform is provided as is, without warranty that it will be error-free or uninterrupted, or that third-party training content is accurate or fit for a particular purpose.
We are not liable for lost profits, lost opportunity, reputational harm or indirect damage. Our aggregate liability for all events in any twelve-month period is limited to the amount the organisation actually paid in that period, except for wilful misconduct, gross negligence, or liability that the law does not permit to be limited.
11. Data protection
For the data of users created by an organisation, that organisation is the controller and 3LS is the processor, under the data processing agreement described on the GDPR page. For website visitors and our own business contacts, 3LS is the controller.
The Privacy Policy and the Cookie Policy form part of these terms.
12. Changes to these terms
We may change these terms to reflect changes in the service, the law or our practices. Material changes are notified at least N days in advance, by email and by notice in the platform. Continuing to use the service after they take effect counts as acceptance.
13. Governing law and jurisdiction
These terms are governed by the law of Cabo Verde. The courts of PRAIA have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer protection rules that give jurisdiction to the courts where the consumer is domiciled.
If any clause is held invalid, the rest remain in force.